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Switching or Upgrading Devices

Please note that purchases made in the iOS app store can not be transferred or restored on Android devices, and vice versa. The iOS App Store and Google Play Store are on different platforms and do not work together, so your upgrades will not migrate over if you switch from iPhone or iPad to Android.  When switching devices on the same platform, i.e. iPhone->iPhone or Android->Android, purchases should transfer over and restore without any problems. 

Borders Pack or Frames Pack

These packs should restore automatically when you start the Pic Stitch app if you are connected to the internet.  You must use the same Google Play login that you used to make your original purchase.

Filter, Sticker or other upgrades

If one of the above is missing you need to access it through the photo editor. So first start a new collage. Next add a photo to the collage. This will open the photo editor (expect on Tablet you must double tap the photo to open the editor). Next select the "Effects" button at the bottom. Scroll the bottom buttons from left to right to reveal the "Shop" or "Supplies" button. Select that and now look in the top left corner for a "Restore" button. Tap that button and you will be prompted to login and initiate the restore process. You must use the same Google Play login that you used to make your original purchase.

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